Getting Your Request Processed

Getting cash back is easy using DTE's online GreenBacks Cash reimbursement process.

Let’s Get Started

You MUST create a DTE online user account before requesting GreenBacks Cash or reimbursement for an out-of-pocket repair service.

Already have an online DTE account? Then let’s get started!

Begin Your Request

  1. Log in to your online DTE account.
  2. Locate the appliance for which you are requesting payment.
  3. Click "Manage Requests" to submit or review a request.
  4. Track the progress of your request.

What’s Next

Your request will be reviewed and processed. We will update you on the progress of your request and you can check its status at any time.

Submit, track or adjust your request.

800.556.0011

Call our service team to process your request.


To start a claim request use your DTE login information; if you don't have a DTE online account, you'll be able to create an account. You will be able to start your request and track the progress from your DTE online account.